Kathleen Snow | National Account Manager with ARW Home
Direct Support & Plan Information: 978-504-1826
Why should real estate agents offer a home warranty option?
Offering a home warranty gives real estate agents another way to support their clients before, during, and after the transaction. It can help buyers feel more confident about unexpected repair costs on covered home systems and appliances, while also giving sellers an added benefit to present with their listing. For agents, it shows clients that you are thinking beyond the closing table and helping them understand resources that may protect their investment.
Are all repairs covered?
No. A home warranty does not cover every repair. Coverage depends on the selected plan and the contract terms, including exclusions, limits, and service fees. It is important for clients to review the coverage details so they understand what is included before they need to place a service request.
Can a home warranty be included in the transaction?
Yes. A home warranty is often included as part of the real estate transaction and may be paid for by the buyer, the seller, or negotiated in the contract. Many agents present it as an option during the buying or selling process so clients understand how it may help with covered systems and appliances after closing. Coverage, cost, and terms can vary, so it is important to review the plan details before selecting the warranty.
How does the claims process work?
When a covered item breaks down, the homeowner should submit a service request before any work is completed. This first notice of loss is important, especially if the homeowner wants to use their own contractor, because the warranty company must review and authorize the request first.
After the request is submitted, the claim is reviewed based on the plan terms, coverage, exclusions, and service history.
Does ARW Home offer home warranty coverage in all 50 states?
Yes. ARW Home offers home warranty coverage in all 50 states, with plan options designed to protect eligible home systems and appliances against unexpected breakdowns caused by normal wear and tear. Coverage options, service fees, exclusions, and limitations may vary by plan and location, so homeowners should review their specific plan terms before enrolling.